FAQ

FAQ

Rexrugs provide FREE SHIPPING to worldwide. Generally, we ship the rug within 1-2 business day after receiving the payment. We ship via UPS, FedEx or DHL etc. Usually, it takes 5-7 business days to delivery.

For small size rug, we usually roll it. But if it is abig size one(like 8’x10’ or larger piece), we will fold it. And the inner packing is a waterproof plastic bag, while the outer packing is double-layer woven bags.

PayPal and credit card is acceptable. If you directly buy rugs from this website, the payment method is PayPal. And please note that when you check out via PayPal you will be given the additional option of paying with Visa or Master Card. Besides, we can also accept the bank transfer as payment way. Please contact us for our company bank account. And bank transfer will take some time to clear, so we will not ship the rugs before confirming the payment, you may send us a bank receipt to help speeding up the process.

① Returns Accepted Within 30 Days of Delivery.

Items eligible for return must be:

Sent to us within 30 days of the delivery date of your order.

Sent to us in the same condition that it was delivered to you.

② If you receive the damaged rugs or other quality problems, please contact us for the return, we will cover the return cost.

But, if you want to return it not for our rug quality problem, you have to pay the return cost, that’s because we often give free shipping on orders, we are not able to offer free shipping for returns.

Yes, we have rug factory in Asia. And we have around 120 years experience of production.

We have around 5,000pcs handmade silk rugs and 1,200pcs wool silk rugs in stock now.

We use silk or wool to knot our rugs. All of them are natural materials. About the size, we have normal size rugs from small pieces to big pieces, include 2x3ft,2.5x4ft,3x5ft,4x6ft,5x8ft,5.5x8ft,6x9ft,6.56×9.84ft,8x10ft,9x12ft,10x14ft,12x18ft,14x20ft,round,octagon,square,runner rugs etc. And we also accept customize service, if you like, please contact us to discuss.

Address

Room 2105, TJ2936, Trend Centre, 29-31
Cheung Lee Street, Chai Wan, Hong Kong

SHARE

Contacts

+86 18439868584
info@rexrugs.com
Site Map

Rexrugs © 2018 All rights reserved : rexrugs.com.